Table of contents
-
Table of contents
- 1 – Introduction
- 2 – Types of matters that may be assisted
- 3 – Criminal law guidelines
- 4 – Commonwealth family law and child support guidelines
- 5 – Commonwealth civil law guidelines
- 6 – State family guidelines
- 7 – State civil law guidelines
- 8 – Standard grants assessment process
- 9 – Simplified grants assessment process
- 10 – Referral and practitioner panels
- 11 – Means test
- 12 – Commonwealth merits test
- 13 – State reasonableness test and interests of justice test
- 14 – Special circumstances
- 15 – Applying for a grant of legal assistance
- 16 – Decision to grant or refuse assistance
- 17 – Reconsideration and review of decisions
- 18 – Standard terms and conditions
- 19 – Contributions and overdue payments
- 20 – Abandoning legal assistance
- 21 – Finalising grants of legal assistance
- 22 – Allocation of work to lawyers and law firms
- 23 – Payments to lawyers and service providers
- 24 – Compliance reviews
- 25 – Privacy protection
-
26 – Complaints and feedback
- Complaints and feedback about VLA services, staff and private lawyers funded by VLA
- Complaints about VLA’s compliance with the Legal Aid Act
- Topic index
- Invoices, worksheets and forms
- Contact us
Complaints about VLA’s compliance with the Legal Aid Act
If a person has a complaint about VLA’s compliance with the Legal Aid Act 1978, then the person may contact either:
- VLA’s Managing Director by writing to:
The Managing Director
Victoria Legal Aid
GPO Box 4380
Melbourne Vic 3001 - the Office of the Victorian Ombudsman.
What will happen next?
Either VLA’s Managing Director or the Victorian Ombudsman (whichever the person contacted) may investigate the complaint. They may need to contact the person to seek more information. They will advise the person of the outcome of the investigation in writing.
Alternatively, VLA’s Managing Director may refer the complaint to the Office of the Victorian Ombudsman for investigation. If so, the Managing Director will advise the person of this in writing.
What if the person complaining is still not satisfied?
If VLA’s Managing Director investigated the complaint and the person complaining is not satisfied with the outcome, then they should complain to the Office of the Victorian Ombudsman.